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21 Casino tells you how they collect, use, and keep your personal information safe when you sign up, prove who you are, and play for real money. In Canada, this policy spells out what information might be needed, how payment information and C$ are handled, and when information can be shared for safety, preventing fraud, and following the rules. If you are a Canadian player, it also makes it clear that you have the right to see, change, or ask for the deletion of certain information, as long as the law says it has to be kept.
To make an account, you need to give us some basic information so we can set up your profile, keep your access safe, and make sure you are who you say you are and that you are the right age.
This information is requested when you sign up, and it may be asked again if you change important settings like your email address, phone number, or method of withdrawal. For some actions, like when you ask for withdrawals, raise your limits, or do something else that requires extra checks, you also need to verify your account. On the real world, a lot of players can deposit money and then play. But before you can withdraw C$100 or more, you should be ready to prove who you are.
When you sign up, you will be asked for basic account information that helps us find your profile and keep it safe from people who shouldn't have access to it.
Check that everything on your official documents matches, as mistakes can cause delays in the verification process. Full name, date of birth, and gender (if asked) are examples of personal information. Information on how to be reached, including an email address and a phone number for security alerts and account communication. To help with compliance checks, you should include your residential address, along with the city and postal code. Creating a password and optional security prompts are part of logging in and keeping your information safe. Information about your country of residence and nationality, including your declared Canadian and, if necessary for compliance, your country of residence. Your deposit or loss limits are saved with your profile if you choose to set them when you sign up. For instance, if your account settings let you, you could set a daily deposit limit of C$100 or a weekly limit of C$500.
It's important to only use your own information. Sharing or making an account under someone else's name can limit withdrawals and result in more thorough checks. We may ask for verification data and documents to make sure you are the rightful account holder and to keep your balance safe. For example, a clear photo or scan of a passport, national ID card, or driver's license can be used as proof of identity. The exact documents needed depend on your situation. Your name and address must be written on a recent utility bill, bank statement, or official letter.
Confirmation of payment method: details or screenshots that show you own the deposit method used, preferably before taking out 200 C$ or more. Source of funds checks (when needed): these are documents that show where the money for the game comes from, like paystubs or bank statements. They are usually only asked for in certain situations. Upload files that can be seen in their entirety, without any trimming, so that they can be processed more quickly. The names, dates, and addresses should be the same as they were when you registered. If something has changed, make the changes to your profile first to avoid waiting. We might ask for a short selfie or a live verification step to make sure you are who you say you are on the ID.
This extra layer helps stop fraud and keeps your account and withdrawals like C$500 safe.
At 21 Casino, we offer deposit methods that are quick, easy, and safe. Your payment information is processed in a safe place and is only used to complete the transaction when you add money to your account. Before you confirm, the cashier shows you the lowest and highest amounts that can be paid with each method. This helps you stay in charge. The lowest deposit amount that you can usually make is C$10. You can always see the exact limits and any method-specific rules right in the deposit window.
We only keep the information we need to confirm a deposit, stop fraud, and follow the law when it comes to processing deposits and protecting payment information. This could include the amount, time, and status of the deposit, as well as the type of payment method used and some limited identifiers, like the last few digits of an account reference or a provider transaction ID. Full card numbers, security codes, or banking login information are not stored on our systems. When it's necessary, the payment provider handles sensitive payment information and keeps it safe with standard security measures.
How your information is used: information about payments is used to (1) process the deposit, (2) find and stop any unauthorized activity, (3) match up payments and deal with chargebacks or disputes, and (4) help customer service if you have a question about a transaction.
In order to complete and protect the deposit, we only share the information that is needed with payment processors, fraud prevention partners, and compliance vendors. Payment information is not given to outsiders. Security measures include sending data encrypted, limiting access, keeping an eye out for fishy behavior, and putting limits on who can see records related to payments. Retaining data is based on operational and legal requirements. Even after an account is closed, transaction records may be kept for a certain amount of time if needed for compliance, handling disputes, or auditing. You must use a payment method that is registered in your name to make deposits. If someone from a third party tries to make a deposit, we may reject it or ask for proof of ownership before letting them make more deposits, especially ones for C$200 or more.
When you see a deposit or charge that you don't recognize, you should contact support right away and include the time, amount (like C$50), and any reference that can be found in your cashier history. We can help you get the problem fixed as soon as possible by following the payment to the provider.
We handle withdrawals to keep players safe and to meet our legal and licensing requirements. This is to make sure that the account belongs to you and that the withdrawal destination is real before we approve the withdrawal. We may ask for proof of your identity and run security checks. There are a lot of useful and quick controls on our site.
When you request a withdrawal, like "withdraw 1000 C$," it may be necessary to go through extra steps. This is because of things like this: it's your first time cashing out, your payment information has changed, or the request is unusually large.
KYC and withdrawal approval: Know Your Customer (KYC) checks help us make sure that people don't misuse their identities and that withdrawals go to the rightful account holder. If the risk level changes, KYC may be asked for when you sign up, before your first withdrawal, or at a later time. To keep things moving quickly, make sure that the name, date of birth, and address on your account match the information on your documents and payment method. We may hold off on a withdrawal, like withdrawing C$300, until the problem is fixed if the details don't match.
Identity: a photo ID from the government. Address: a recent utility bill or car registration that lists your name and home address. Payment method: proof that you own the method of withdrawal when asked. If they ask for documents, give them images that are clear and complete. Some documents may need to be resubmitted or may take longer to process if the corners are cut off, there is glare, or the date has passed. Identity verification: name, date of birth, document validity, first withdrawal, account security event; Address verification: residential address match; Payment ownership: method of withdrawal is new and unusual; Source of funds checks; Legitimacy of funding activity; Large activity such as depositing C$2000; Where allowed, we may also ask for more information to meet our anti-money laundering obligations, such as when account activity spikes significantly, like after multiple deposits totaling C$5,000 in a short period of time.
Nationality and location: We may need to take extra steps to meet local compliance requirements if you are Canadian and access the service from Canada. Some document types or data fields may be required if you are playing from Canada, and some payment flows may be stopped until verification is complete. To find account takeovers, collusion, bonus abuse, chargeback risk, and unauthorized payment use, we use both automated and manual anti-fraud controls. Things that might be checked are signals from your device or the network, patterns of transactions, and making sure that your account information and payment history match up. If a transaction is flagged by our system, we may temporarily hold a withdrawal like withdraw 500 C$ while we check on important details.
Sometimes, before we release your funds, we may ask you to confirm recent deposits, change your password, or show that you own the payment method. Rules for processing withdrawals that cut down on wait times Withdrawals are usually sent back to the same payment method used for the deposit, if that's possible. Payouts can only be made with verified payment methods in your name. Do not use shared payment instruments or third-party accounts, as this could cause a request like "withdraw C$250" to be turned down. Make sure that your contact information is correct so that we can get in touch with you quickly if we need to confirm your identity. Make sure the documents you send match your account information if you need to make a withdrawal right away.
The payout is processed based on the method chosen and any compliance holds that apply.
If you choose to receive bonuses and promotions, 21 Casino will use some of your personal information to make sure that the offers are given correctly, are fair, and follow the law. This includes making sure that the right account is linked to a bonus, stopping abuse, and automatically following the right bonus rules. We also use some information about your marketing preferences and game play to make promotions more relevant to your interests, activity level, and eligibility. Marketing messages are still up to you; you can change your mind about them at any time in your account settings.
Can basic account and activity data like your registration information, contact information, device and session identifiers, and transaction records (like whether you made a deposit of C$20 or received a bonus up to C$200) be used to make and manage offers correctly? We may also use verification results that show you are the right age, who you say you are, and where you say you live, along with information about your Canada or declared Canadian if it is needed for eligibility. For promotional targeting and reporting, we may look at non-sensitive behavioral data like the types of games you play, how often you play, and whether you've taken part in promotions in the past.
So, we don't send you messages that aren't relevant, and you can see offers that are more likely to fit the way you play. Checking eligibility criteria (for example, new player offers, deposit thresholds like deposit C$30, or specific game requirements) is one way that your information is usually used for promotions. Using the bonus's rules and limits automatically, such as limits on deposits and withdrawals and time limits. Find and stop bonus abuse, using multiple accounts, and fraud. Sending free spins to slot-focused players is an example of segmenting and personalizing offers based on what you do. Getting back to customers who ask about a bonus, a reward that wasn't sent, or an offer that has expired.
Fairness controls and automated decisions: Some promotional decisions may be made automatically, like putting you in a certain offer segment or checking to see if you've met the requirements (for example, making sure you've made a qualifying deposit of C$50 or wagering the bonus amount 50 times).
The goal of these controls is to make sure that everyone follows the same rules and to keep both players and the casino safe from abuse. Choose how you want to receive marketing messages: You can receive them by email, text message, push notification, or on-site message. When you change your account settings or use the "unsubscribe" button in a message, you can choose not to receive promotional messages. Even if you choose not to receive marketing offers, you will still receive important service communications like security alerts, account updates, and confirmations of transactions like a C$500 withdrawal. Sharing information about promotions: When it's necessary to run promotions, some information may be shared with reputable service providers, like email delivery platforms or analytics tools, as long as they agree to keep it private and secure.
We do not sell your personal information, and the only time we share it is to run and track promotional campaigns. When and for how long do we keep information about promotions? We keep records of the promotions you joined and the bonuses you received for as long as it takes to run the offer, settle disputes, follow the law, and enforce our terms. Keeping logs can help make sure that things like wagering requirements were met or that a bonus of up to C$200 was given correctly.
21 Casino has useful tools to help you stay in charge of your privacy and gambling. Managing your spending, time, and access is easier with these tools, which you can find in your account settings and use whenever you want. When limits or restrictions are put in place, they are meant to always be in place and be recorded safely so they can't be gotten around. If you need help, our customer service team can help you turn on the following features.
Limits and Self Exclusion Limits let you set limits on play before it gets out of hand. You can set limits on deposits, losses, bets, or session length, depending on what your account and country allow. How much you can add to your account in a certain amount of time is limited by deposit limits. Say you want to deposit a maximum of C$100 every day. Loss limits—limit net losses for a certain amount of time. For instance, set a weekly loss cap of C$200. Put a cap on how much you can bet at any given time. Set a monthly limit of C$1000 for betting. Set a maximum length of time for each session to cut down on extended play. As soon as possible, lowering a limit is used. To keep you from making hasty decisions, raising a limit might come with a "cooling-off" period. Some limits might make it impossible to make deposits or play games until the next reset.
If a player wants to stop gambling for a set amount of time or forever, they can use self-exclusion. You won't be able to use your account to gamble while self-exclusion is in effect, and marketing messages may be blocked based on your choices and the rules that apply. Your account settings or calling support will let you ask to be blocked from using the site again. To stop unauthorized requests, we may ask you to confirm important details. If you think you could be hurt, you might want to choose a longer self-exclusion period and look for independent support services in Canada. How we keep track of these choices: settings for limits and self-exclusion are kept as records for account security and compliance.
So, we can stick to the choices you make, show that we're following the rules when we need to, and keep them from being activated by accident. A minimization approach is used to decide how long to keep data about responsible gambling. For example, we only keep what we need for as long as it takes to do things like enforce active limits and self-exclusion blocks, keep audit trails and compliance logs, handle disputes, chargebacks, and complaints related to player protection, find attempts to circumvent security and protect account security, and so on. When legally required, we keep the relevant records for as long as the law says we have to. Follow our internal retention schedule for data. When it's no longer needed for these reasons, it is deleted or made anonymous.
When you use a mobile browser or an app to play at 21 Casino, we collect and use information about your device and how you use it. This helps make sure that the site loads correctly, your sessions stay safe, and your gameplay stays stable. When you sign in from a new phone or tablet, this information also helps us find strange activity and keep your account safe. You still have control over most of your phone's privacy settings. It's up to you to decide if you want to use optional tracking features and set limits on permissions in your device's settings and browser cookies. You can usually still get to the main gameplay through your mobile browser, though some features might not work right if necessary permissions are denied.
What app permissions are used for and how they are asked for We only ask for the permissions that are needed to deliver mobile features. Some of the following items may ask for permission depending on your device and how you access 21 Casino. Connecting to the platform, loading games, and keeping your session going require network access. You use storage or media access when you upload documents to prove who you are or when you save confirmations of responsible gaming. You can usually pick which files to share instead of giving everyone access to all of them. If your device supports it, you can use the camera to scan or take a picture of verification documents or for biometric sign-in if you want to.
It's possible to choose to receive promotional messages and security alerts (like sign-in warnings) through notifications. If biometric authentication is turned on for your device, it can help make sure that you are the one using your account without storing information about your fingerprints or face on our servers. Tip: You can choose to give permission only once and then later remove it from your device. Verification files may need to be uploaded using a different method if you block access to the camera or storage. For standard play, we don't need location services. You will be shown the request right when it's needed for a feature in your area that needs location confirmation. You can choose not to accept it if you'd rather.
Declining may make it harder to get in some places, like Canada, where rules can require checks based on location. Accessing content on your device that isn't related isn't done with permissions. If you get a permission request that doesn't make sense, you should say no and call support before going ahead. Changing how you want to receive notifications: promotional alerts are not required. You can always turn them off in the app (if it's possible) or in your phone's notification settings. You'll still get important account and security messages when they're needed. It depends on the payment method you use. If you use a wallet or an in-app payment method, the transaction is handled by your payment provider.
We write down the information we need to correctly credit your account, like a deposit of 100 C$ or a withdrawal request for 500 C$. But for payments, we don't need to see your contacts, call logs, or messages. For mobile games, remember to keep your operating system up to date, stay away from devices that have been "rooted" or "jailbroken," and use a PIN or biometric to lock your screen. If your phone gets lost or shares your information, these steps make it less likely that someone will be able to get into it without your permission. To keep your account safe and the platform running smoothly, we use device identifiers and technical signals to track your devices and stop fraud.
These are used to spot a device that is coming back, find patterns that look fishy, and stop account takeover, bonus abuse, or automated activity. Model, OS version, browser type, app version, screen resolution, language, and time zone are some of the details about the device and browser. Cookies, advertising IDs (if allowed), and app-specific identifiers are all types of identifiers. The IP address, connection quality, approximate region based on IP, log-in timestamps, and session duration are all examples of network and session data. Behavioral signals are patterns that can point to fraud, like quickly logging in again and again, unexpected navigation flows, or frequent device changes. These signals let us know if an attempt to log in is normal for you, like when you switch from your home Wi-Fi to your cell phone's data plan.
Besides that, they help with troubleshooting, like figuring out which OS version causes crashes. Trackers and cookies in mobile apps: Mobile browsers use cookies and other similar technologies to keep you logged in, remember your preferences, and keep your sessions safe. You might get logged out more often or not be able to finish some steps if you block all cookies. Trackers that aren't necessary for analytics or marketing can usually be turned off through your device's privacy settings and cookie settings. How to stop being tracked on your device: Delete cookies or block third-party cookies in your browser's settings. Your privacy settings let you reset or limit your device's advertising ID.
If you don't want promotional updates, turn off optional notifications. If you don't want to keep any app permissions enabled, you can remove them. If you pick stricter settings, you can still use most of the main features, but risk checks may require you to go through extra verification steps to keep your account safe. Multiple layers of security keep personal information and game play from being accessed by people who aren't supposed to be there. Modern encryption helps keep your connection to the site safe when you log in, check your information, or ask for a withdrawal. So that only authorized staff can handle sensitive information and only when it's needed for account support, security checks, or compliance, we also use internal access controls and monitoring.
These safety measures are meant to keep your identity and your balance safe, even when you deposit C$100 or take out C$500. Encryption, platform security, and safe sessions: Passwords, verification submissions, and payment instructions are just some of the data that is encrypted in transit between your device and our servers to keep it safe. Prior to entering any account information, always make sure you are on the official 21 Casino website and that your browser shows a secure connection. Controlled access and secure storage help keep data safe while it's at rest. In order to provide service, settle disputes, or look into suspicious activity, operational access is limited, logged, and kept to a bare minimum.
Sharing or public devices are less likely to have account misuse when session protection is turned on. Don't save passwords in public browsers, log out after play, and make sure the software on your device is always up to date for the best experience. Never use the same password for more than one email or social account. People you know, even family and friends, should not have access to your login information. When you need to change security or request a payout, don't log in on a public Wi-Fi network. Fraud and payment security checks may be run to keep you from making deposits or withdrawals without permission. Even for small amounts like deposit C$50, we may ask for confirmation or temporary verification before going ahead with a transaction if something seems fishy.
There are ways to protect your account that can help you limit who can see it and lower the risk. Depending on how your account is set up and the rules in Canada, you might be able to add extra steps of confirmation for logins and important actions like changing passwords or requesting withdrawals. Change your password right away and get in touch with support if you think someone has gotten into your account without your permission. This way, protective measures can be put in place right away, like ending the session and requiring more proof when you request a payout again.
We gather information about your account (name, date of birth, email address, and phone number), how you pay (method type, masked card data or wallet ID), your device and login information (IP address, device ID), and your transaction history. We need this information to hold your account safe, stop fraud, meet AML requirements, and process deposits and withdrawals. We don't keep full card numbers on file; payments made with cards are handled by trusted payment providers. Some of your profile information is locked down by law or security, so you'll need to contact Support to see or change those fields.
Before C$ are released, verification helps us follow AML rules, keeps your account safe, and stops chargebacks. Checks usually include a photo ID (passport or national ID) to show who you are, a utility bill or bank statement from the last three months to show where you live, and a payment ownership check (a photo of your card with the middle numbers covered or a screenshot from your e-wallet showing your name and email address). We may ask for an extra selfie or proof of funds if your account is registered in Canada or if you are of Canadian with stricter limits. You can send files using the secure link from Support or upload them in Cashier. It is best to use the same payment method for withdrawals once they have been approved.
Bonus play leads to more monitoring to stop abuse and having multiple accounts. We may need to verify your identity before you can make a withdrawal if you claim a welcome bonus or reload bonus, or earlier if risk checks show that you're doing something suspicious. There may be wagering requirements, maximum cashout limits, and games that you can't play with bonus money winnings. These are all explained in the bonus terms that you can see in your account. Use one account per person, one payment method in your own name, and make sure you're who you say you are before you ask for a big withdrawal.
Availability is based on the rules in your area. Only players from certain countries are allowed to play, and if Canada restrictions apply, we may block access, payments, or withdrawals. You need to make sure that you are legally allowed to play where you are. We use encrypted connections, session monitoring, and fraud detection on both mobile and desktop to keep them safe. For extra safety, make sure you have a strong password, turn on two-factor authentication (2FA) if your account has it, and use our deposit limits, loss limits, and self-exclusion tools. If you think someone else has gotten into your account without your permission, contact Support right away to freeze it.
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